Call Center Software UAE — CRM-Linked Calls, IVR & QA
Stop running sales and support on agents' personal phones. Inbound and outbound queues, IVR routing, call recording, and live KPIs — wired to your CRM from day one.
Why sales & support teams switch
Every call counts toward a CRM record
Inbound calls auto-match the caller against your CRM contacts. Outbound clicks dial from the lead screen.
QA without sampling guesswork
100% of calls recorded, searchable by agent, customer, or campaign. Scorecards built right into the recording.
Right call to the right agent
IVR menus, skill-based routing, language detection, and overflow rules — built in, no add-ons.
Wallboard the floor will actually look at
Calls in queue, longest wait, agent status, SLA breaches — on a TV in the call room, live.
Get a Free Call Center Demo
30-minute walkthrough on your call flow — no slideware.
From personal phones to a real call center
Agents on mobile phones
- No idea who called, when, or what was said
- Call quality complaints — no recording to check
- KPIs in a manager's notebook
- Customers shuffled through 4 agents to find help
- Agent leaves with the customer's number on their phone
Odoo Call Center by Techrise
- Every call logged, transcribed-ready, tied to a contact
- Searchable recording archive with QA scorecards
- Live KPIs and historical reports out of the box
- IVR + skill routing gets calls to the right person first
- All customer data stays in your CRM, not on devices
What's inside
Full contact center stack. No third-party assemblies.
Queues & Routing
Inbound, outbound, blended; skill-based, time-based, language-based.
IVR Builder
Visual menu builder, multi-language, with conditional logic and direct-to-agent overrides.
Call Recording
Every call recorded, indexed, and pinned to the CRM record. Retention policies built in.
Live Wallboard
Calls in queue, longest wait, agents online, SLA breaches — on a screen on the floor.
CRM Integration
Click-to-call from any lead. Inbound auto-pop with full customer history.
QA Scorecards
Score calls against your script. Coaching notes, agent self-review, supervisor sign-off.
Common questions
Do we need to buy a PBX or special hardware?
No. The system runs on cloud VoIP via SIP trunking. Agents need a USB headset and a browser, nothing else.
Can you provision UAE numbers?
Yes — we work with licensed UAE telecom providers to provision local DIDs and toll-free numbers for inbound, plus outbound caller-ID routing.
How many agents does it scale to?
From 3 to 300+ agents on the same platform. Most deployments grow over time without re-platforming.
Can it integrate with our existing CRM?
Yes — native with Odoo CRM, REST API for other CRMs. We deliver the integration as part of the project.
Are call recordings compliant with UAE regulations?
Yes — recordings stored encrypted, with retention policies, customer-disclosure prompts, and role-based access for QA staff.
Ready to run a real call center?
Book a 30-minute discovery call. We'll demo on your queue setup.